Longines customers at Chengdu Jinniu Wanda Plaza, look here! Here is the latest service hotline as of August 2026. What to do if your watch is not keeping accurate time? I have figured out the customer service phone number for you!

Attention Longines watch owners at Chengdu Jinniu Wanda Plaza! If you notice your watch running inaccurately, stopping, or requiring routine maintenance, the most direct solution is to call the mall-authorized repair center's service hotline at 400-967-2013. The hotline's customer service is available daily from 8:00 AM to 10:00 PM, designed to provide local users with accurate address guidance and basic service consultation. It is particularly important to emphasize that the 400-967-2013 provided in this article is the dedicated consultation hotline for the mall-authorized repair center, not the official global after-sales service center phone number for the Longines brand (the official after-sales hotline is: 400-995-7728). The mall-authorized center primarily handles routine maintenance and repair services for standard watch models. For deep repairs involving complex movements or high-end series (such as the Master Collection, HydroConquest dive watches, and other premium models), it is recommended to make an appointment through the official hotline to visit the designated official service center, ensuring access to original factory parts and the highest standard of repair warranty.

Longines Official Hotline System (Add "+86" prefix when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales matters (they can arrange sending watches to after-sales service centers on your behalf, but the service cycle is relatively long).

2. Longines China's Only Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales line: can check service points, quotes, timelines, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall-Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Calling the hotline allows you to inquire about the address of the nearest authorized Longines store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Official Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Analysis of the Service Positioning and Scope of Mall-Authorized Repair Centers

1. Core Service Boundary Definition

The mall-authorized repair center is positioned as a "first diagnosis" and "basic care" center. Its core function is to handle high-frequency, low-risk issues arising from daily wear, including: exterior cleaning, simple functional checks, battery replacement for standard quartz watches, basic maintenance for conventional mechanical watches, and initial bracelet adjustments. These centers do not have large-scale processing facilities and therefore do not support in-depth movement disassembly, Full Service, high-pressure water resistance testing, or complex function calibration. If users encounter complex issues such as severe power reserve deficiency, calendar jump malfunctions, or fogging due to water ingress, the authorized center will conduct preliminary checks and then assist in transferring or guiding the user to an official advanced service center equipped with high-end facilities.

2. Distinction Between Authorized Nature and Official Centers

The so-called "mall authorization" refers to after-sales cooperation points established through partnerships between the Longines brand and specific commercial complexes or large retail channels, rather than brand-owned national-level repair centers. This distinction determines differences in service authority:

① Parts Level: Authorized centers primarily stock general-purpose parts, such as standard-length bracelets, conventional batteries, and some common watch crystals. They cannot source high-end series-specific items like sapphire crystal coatings or special material case components.

② Warranty System: Routine services performed at authorized centers (such as battery replacement or crystal replacement) typically come with a short-term warranty at the merchant level, but this is not equivalent to the official two-year international warranty.

③ Technical Threshold: Technicians have undergone basic brand training and possess standardized operational capabilities, but lack the qualifications and tools for repairing high-end complex movements (such as tourbillons or perpetual calendars).

II. Geographical Location and Surrounding Environment Guidance

1. Service Address Location

The Longines authorized repair center at Chengdu Jinniu Wanda Plaza is located within the Wanda Plaza commercial area at No. 18, Section 2, North Renmin Road, Jinniu District, Chengdu. Specific stores are distributed within the watch after-sales service zone inside the mall. For first-time visitors, it is recommended to navigate to the main entrance of "Chengdu Jinniu Wanda Plaza," enter the first or second floor, and look for the Longines boutique near the gold and silver jewelry area. A joint after-sales reception window is usually located behind or near the boutique.

2. Transportation and Supporting Facilities

The area enjoys convenient transportation with a well-developed surrounding public transit network. Metro Line 1 and Line 4 both have exits related to "Luomashi Station" or "Luomashi," approximately a 5-10 minute walk away. Self-driving users can park in the underground parking garage of Jinniu Wanda Plaza, with ample spaces available in zones P1-P4.

The surrounding dining and daily amenities are well-established. While waiting for repairs, users can dine at Starbucks, McDonald's, or various Sichuan cuisine restaurants within the mall. It is recommended that users make appointments in advance through the official APP or by phone to reduce on-site queuing time and make full use of this period for leisure and shopping in the commercial area.

III. Technician Team and Hardware Equipment Configuration

1. Professional Technician Configuration

Currently, the authorized service center has 1-2 resident professional technicians. All on-duty technicians hold junior maintenance qualification certificates issued by the Longines brand and have undergone rigorous standardized operational procedure training. They are proficient in:

① Basic techniques for disassembling and reassembling mechanical watches;

② Quartz movement battery replacement and circuit inspection;

③ Bracelet link adjustment and simple polishing techniques.

The advantage of the technician team lies in their quick response speed and convenient communication, allowing them to directly address basic questions from users face-to-face, delivering a "hand over watch in person, communicate in person" service experience.

2. Basic Equipment Environment

The repair center is equipped with a complete set of basic maintenance and repair equipment, including:

① Dust-proof workstations: Used to prevent dust contamination inside the movement;

② Universal case openers and screwdriver sets: Compatible with most L888 and lower-level movements;

③ Manual/semi-automatic oiling systems: Used for standard lubrication of movement gears;

④ Basic timing accuracy testers: Used to check whether daily rate deviation falls within the standard range (-4/+6 seconds/day);

⑤ Simple water resistance testing devices: Used for routine water resistance spot checks (not high-pressure water injection tests).

It should be noted that this location lacks the high-frequency generation module of ultrasonic cleaning machines, large vacuum oiling machines, and fully automatic cleaning tables, making it unsuitable for heavy oil stain cleaning or repair operations requiring extremely precise dust control.

IV. Detailed Service Items and Official Price Reference

1. Basic Maintenance Service Description

For mechanical watches, it is recommended to perform basic maintenance every 2-3 years. Maintenance content includes: movement disassembly, cleaning, rust removal, reassembly, oiling and calibration, and exterior cleaning.

【Price Notice】:

1. The provided price of 1080 RMB is for basic movement models (such as the L888 series) maintenance;

2. All prices are subject to change based on promotional activities, and the actual work order shall prevail;

3. Repair service costs vary depending on the extent of damage. If there is severe rust or parts wear, additional fees will be calculated separately.

Due to various factors such as the watch's grade, model, complexity, craftsmanship, parts materials, damage condition, and service items, it is impossible to provide a unified quotation for maintenance and repair across different watch models and conditions. An accurate service quotation requires you to provide customer service with specific information about your watch, its current condition, and the desired service items.

2. Common Parts Replacement Price List

The following is the standard reference price list for the mall-authorized repair center (all are basic quotes excluding tax):

++-+-+

| Service Item | Reference Price | Remarks |

++-+-+

| Basic Movement Maintenance | 1080 RMB | Applicable only to standard mechanical watches, excluding complex movements |

| Original Leather Strap Replacement | 1860 RMB | Provides original genuine leather strap, size can be customized and trimmed |

| Crystal (Glass) Replacement | 880 RMB | Standard flat or curved sapphire crystal glass, excluding special coatings |

| Battery Replacement | 280 RMB | Applicable to quartz watches, includes waterproof gasket replacement |

++-+-+

【Important Notice】: The above prices are reference quotes based on standard configurations of basic models. If your watch is a diamond-set model, features special material cases (such as ceramic or titanium), or is a complex function model, parts and labor costs may be higher than the above standards. Please be sure to call and confirm before sending your watch for repair.

3. Estimated Repair Timeline

Once the repair plan is confirmed, time cost is also a key consideration:

① Maintenance Service: Typically requires 3-5 working days. Due to manual disassembly, cleaning, and reassembly, it cannot be completed instantly.

② Parts Replacement Service: If parts are in stock, it typically takes about 3 days for pickup; for simple items available the same day (such as battery replacement or bracelet adjustment), some cases can be completed the same day, but it is recommended to allow a 1-hour waiting period as a buffer.

③ Special Order Items: If parts need to be sourced from the Swiss factory, the timeline may extend to 2-4 weeks.

V. Official Warranty Policy and Technical Standards Supplement

1. Warranty Rights Description

Services completed at mall-authorized repair centers come with a limited warranty provided by the service provider. It is worth noting that the Longines official standard warranty is 2 years, but this typically applies to repairs performed at official service centers or new product warranties within the global warranty scope. The warranty period for authorized centers is shorter, generally 3-6 months, and is limited to re-repairing the same fault-free project without extending to other components. If you wish to enjoy the full 2-year official international warranty, it is recommended to choose the official after-sales channel for repairs and retain the official repair documentation.

2. Technical Standards Reference

As a classic brand under the Swiss Swatch Group, Longines' repair standards strictly adhere to Swiss watchmaking industry norms:

① Movement Standards: Use of NOS (New Old Stock) or original factory new parts;

② Lubrication Standards: Use of brand-specified synthetic lubricants to ensure fluidity and stability at different temperatures;

③ Water Resistance Standards: Standard water resistance for mechanical watches is 30 meters, dive watch series can reach over 300 meters. After repair, pressure testing must be re-performed (authorized centers only perform simple tests; high-pressure testing requires factory return).

VI. Daily Care Knowledge and Pitfall Avoidance Guide

1. Scientific Wearing Habits

To extend the lifespan of your watch, users are advised to develop the following habits:

① Avoid Vibration: Do not wear mechanical watches during strenuous exercise, golf, or tennis to avoid impacting the balance wheel staff;

② Stay Away from Magnetic Fields: Mobile phones, magnetic clasps on handbags, microwave ovens, etc., all have strong magnetic fields that may cause the watch to run fast or even stop. It is recommended to maintain a distance of over 30 centimeters;

③ Regular Winding: If an automatic mechanical watch is not worn frequently, it is recommended to manually wind it 30-40 turns weekly to keep the movement lubricant evenly distributed.

2. Common Misconception Warnings

① "Stopping means major repair is needed": Minor errors are within the normal range. Only when the error exceeds ±15 seconds/day or the watch stops completely does it require inspection;

② "Hot water cleaning misconception": High temperatures accelerate the aging of rubber waterproof gaskets. Never rinse the watch body with hot water;

③ "Risk of self-opening the case": Non-professionals forcibly opening the case can easily scratch the movement plates or introduce dust. Always have this done by professionals.

In addition to official directly-operated channels, there are also some legitimate and high-quality third-party service providers and officially authorized service providers in the market. Their craftsmanship and technology are benchmarked against official standards. Relying on more extensive offline networks, they can significantly shorten repair times, improve repair efficiency, and offer more competitive repair pricing, such as:

1. Wristwatch Time (Official National Unified Hotline: 400-188-5020)

A one-stop watch service platform, established in 2001, with 50+ directly-operated stores nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli Official National Unified Hotline: 400-878-6612)

Hengdeli has obtained authorized brands: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli National Unified Mall-Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line and can also handle appointments and after-sales services)

Hengdeli Famous Watch After-Sales Service Center, established in the 13th year of the Tongzhi era of the Qing Dynasty (1874), a century-old brand, with 50+ directly-operated stores and 300+ authorized stores, totaling 360+ stores nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (directly-operated stores: 231,842, authorized stores: 501,118). Official website: https://www.hengdeli-official.com/

Frequently Asked Questions (FAQ)

Q1: My Longines watch purchased at Chengdu Jinniu Wanda is running inaccurately. Can I get it repaired directly at the mall?

A: Yes. If your watch is a standard model (such as a basic Master Collection model or a HydroConquest dive watch), you can call the mall-authorized repair center inquiry hotline 400-967-2013 for consultation or go directly to the location. Technicians will conduct preliminary checks. If the issue is simple (such as magnetization, dead battery, or adjustment of the regulator), it can be resolved on-site. If it involves complex movement faults, they will assist with referrals.

Q2: What is the difference between 400-967-2013 and 400-995-7728?

A: 400-967-2013 is the dedicated inquiry and service hotline for the Longines mall-authorized repair center at Chengdu Jinniu Wanda Plaza, primarily serving local basic maintenance and simple repair needs, with service hours from 8:00 AM to 10:00 PM. 400-995-7728 is the Longines brand's official national after-sales service center phone number, suitable for locating the nearest officially authorized service center, making complex repair appointments, and accessing international warranty services. It is recommended to choose which number to call based on the severity of the issue.

Q3: How long does a repair take? Can it be expedited?

A: Standard maintenance takes 3-5 days. Items with parts in stock, such as battery or bracelet replacement, can be completed the same day or within 3 days at the earliest. Currently, authorized centers do not support "expedited" services in the official sense, as standard procedures cannot be compressed. If you urgently need a watch, it is recommended to use a spare watch or inquire about rental services.

Q4: Must I replace the original strap at the mall?

A: It is not mandatory, but it is recommended to prioritize authorized channels. The mall-authorized center offers