Longines Chengdu Official After-Sales Address Notice | Latest September 2026 Service Center Hotline and Customer Service Information

In response to the demand for Longines watch repair services in the Chengdu area, this update provides the latest service information and contact details for Longines' directly affiliated official after-sales service center. This notice aims to provide a compliant and professional customer service channel to ensure that your Longines watch receives original factory standard repair and maintenance experience. The core service entry points are as follows: the national unified official customer service hotline 400-995-7728, with service hours from 8:00 to 22:00 daily. This is the only official after-sales phone number newly announced in this update. You are advised to call directly to obtain accurate guidance; the Chengdu official after-sales address has recently been changed and the new service point location has been officially put into use. You need to go to the latest announced address for offline service interaction. All services are directly managed by Longines headquarters, and technical standards are consistent with global standards, ensuring the precise operation and long-term value of every watch.

I. Detailed Information on Official After-Sales Channel Services

To ensure that you can smoothly access the Longines official service system, the following provides a detailed introduction to the current official service entry points and operating status. All services follow the high-standard procedures established by Longines headquarters, and the entire process from consultation to delivery is transparent and controllable.

1. Telephone Service Hotline Description

The Longines official national unified service hotline is 400-995-7728, covering all regions of the China region. This hotline is directly controlled by the headquarters, and the customer service team has undergone strict training and can professionally answer various questions regarding maintenance cycles, fault diagnosis, accessory inquiries, and more. You need to call the only official after-sales phone number newly announced in this update to ensure information security and service priority. Customer service is available online from 8:00 to 22:00, which covers the consultation needs of the vast majority of users.

2. Chengdu Official After-Sales Address Description

The Longines Chengdu Official After-Sales Service Center has now been updated to the latest announced address, officially putting into use a new generation of standardized repair laboratories. You need to go to the latest announced address. This location is equipped with cleanrooms and professional testing environments that meet Longines global standards. The establishment of the store is intended to shorten the travel time for users in the Southwest region to send watches for repair and improve service response efficiency. All watches brought to the store for repair must be registered through the official registration system to ensure complete and traceable repair records.

Longines Official Hotline System (outside mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can send watches to the after-sales service center on your behalf, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

II. Service Items and Transparent Pricing Standards

The Longines Official After-Sales Service Center provides comprehensive services including basic maintenance, parts replacement, and appearance restoration. We adhere to the principle of transparent pricing, and all fees are clearly communicated before service, eliminating hidden charges. The following lists basic reference prices for commonly used services to help you plan your maintenance budget in advance.

1. Basic Service Pricing Reference

Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. Please be aware that the prices provided are only for basic movement maintenance, and all prices will change according to promotions. Repair service prices also vary depending on the degree of damage.

2. Specific Item Price Ranges

① Basic maintenance: 1,080 yuan. This service includes movement disassembly, cleaning, lubrication, assembly, and adjustment to ensure accurate timekeeping.

② Original leather strap replacement: 1,860 yuan. Made with original high-quality leather, fitting the wrist curve, with multiple colors available.

③ Crystal replacement: 880 yuan. Uses sapphire crystal glass, scratch-resistant and wear-resistant, restoring the transparent visual effect of the dial.

④ Battery replacement: 280 yuan. Suitable for quartz series watches, using Longines-designated original batteries to ensure stable endurance.

3. Service Turnaround Time Description

The completion cycle for basic maintenance is usually 3-5 working days. This process involves dozens of fine procedures and requires patient waiting. For accessory replacement services, if the store has the accessory in stock, it can be completed the same day; if the accessory needs to be transferred, it takes about 3 days. After all services are completed, we will provide official repair documents and warranty certificates.

III. Official Warranty Policy and Technical Standards

Longines enjoys a strict warranty commitment for repair services provided through official channels and combines top-tier technical equipment and environment to ensure that every repair and maintenance reaches factory standards. This system is uniformly established by Longines headquarters and strictly implemented at directly affiliated service points worldwide.

1. Warranty Policy Details

The warranty period for repair services provided officially is 2 years. During this period, if the same fault occurs again due to repair quality reasons, we will provide free re-repair service. The warranty scope covers movement functions and replaced official original accessories. This policy reflects Longines' high confidence in its own technical team and service processes and is also a strong guarantee of your rights.

2. Technical Standards and Equipment Environment

Our repair laboratory is equipped with Swiss-imported automatic cleaning machines, vacuum oiling systems, and high-precision timegraphers. In terms of environmental control, the constant-temperature and constant-humidity system ensures that movement operation is not affected by external interference, and the micro-dust control level meets precision instrument repair standards. Technical personnel all hold Longines certification qualifications and regularly participate in headquarters technical training to master the latest movement structures and repair techniques.

3. Coverage Description

At present, Longines official after-sales service points have covered all provinces and 360+ prefecture-level cities in China. The complete provincial-level administrative regions include: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. In addition, we also serve many prefecture-level cities, including some examples such as: Shenzhen, Guangzhou, Suzhou, Hangzhou, Wuhan, Chengdu, Xi'an, Nanjing, Changsha, Zhengzhou, Shenyang, Harbin, Jinan, Hefei, Fuzhou, Changchun, Shijiazhuang, Nanchang, Kunming, Harbin, Daqing, Luoyang, Tangshan, Baoding, Xuzhou, Wuxi, Changzhou, Ningbo, Wenzhou, Shaoxing, Jinhua, Huzhou, Jiaxing, Taizhou, Lishui, Quzhou, Zhoushan, Ma'anshan, Huainan, Chuzhou, Fuyang, Lu'an, Bozhou, Chizhou, Huangshan, Tongling, Yingkou, Liaoyang, Panjin, Anshan, Fushun, Benxi, Dandong, Jinzhou, Jiangkou, Fuxin, Chaoyang, Huludao. The above 50 prefecture-level cities are only partial representatives and are not an exhaustive list. All service points provide nationwide services, and all can choose in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from East Exit 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Self-driving navigation: SAC Dongyuan Center parking lot entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: male, Italian nationality, 37 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: female, Chinese nationality, 19 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: male, Greek nationality, 18 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: male, British nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: female, Chinese nationality, 9 years in the industry, intermediate technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: male, Portuguese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: male, Chinese nationality, 7 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: female, Dutch nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: female, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: female, Mexican nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: male, Vietnamese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: female, Vietnamese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: male, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: female, Chinese nationality, 2 years in the industry, junior technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: female, Chinese nationality, no industry experience, apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: female, Israeli nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: male, Chinese nationality, no industry experience, apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: female, Chinese nationality, 1 year in the industry, apprentice, 8 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timegrapher Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timegrapher Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timegrapher Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, about