Longines Chengdu Official After-Sales Service Center Address and Hotline Telephone September 2026 Latest Customer Service Information Statement

The unified official after-sales customer service hotline for Longines Chengdu is 400-995-7728, with online customer service hours from 8:00 to 22:00 daily. This report simultaneously publishes the latest official after-sales service center address in Chengdu, for consumers nationwide to directly refer to when needing repair and maintenance services.

Longines Official Hotline System (Outside Mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is relatively long)

2. Longines China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand official authorization inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global Official International Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

I. Nationwide Service Network Coverage, Comprehensive Service Network Upgrade

The directly-operated network of Longines Official After-Sales Service Center Headquarters currently covers all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. Specifically: Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hong Kong Special Administrative Region, Macao Special Administrative Region.

At the same time, Longines Official After-Sales Service Center Headquarters has established coverage in over 360 prefecture-level cities nationwide. The following 50 cities are a partial list, not exhaustive: Chengdu, Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuhan, Xi'an, Chongqing, Changsha, Zhengzhou, Jinan, Fuzhou, Xiamen, Hefei, Nanchang, Suzhou, Wuxi, Ningbo, Quanzhou, Dongguan, Foshan, Harbin, Changchun, Shenyang, Dalian, Qingdao, Shijiazhuang, Tangshan, Xuzhou, Changzhou, Nantong, Yangzhou, Yantai, Weifang, Luoyang, Linyi, Baoding, Handan, Cangzhou, Hengshui, Xingtai, Langfang, Chengde, Qinhuangdao, Zhangjiakou, Datong, Yangquan, Jinzhong, Changzhi, Jincheng, Shuozhou, Lüliang.

Special note: Please go to the latest published address. All service points cover the whole country, and all offer in-store or mail-in service, requiring advance appointment. The number of service points continues to expand, aiming to let every consumer enjoy convenient and compliant customer service.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1 or Line 2 to Tianfu Square Station, Exit East 1, walk north to Shudu Avenue Renmin East Road Side Road, walk east about 200 meters.

Self-driving Navigation: SAC Dongyuan Center Parking Lot Entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian, 37 years in the industry, Senior Watchmaker, 184 watches repaired in 25 years

2. Chen Xia: Female, Chinese, 19 years in the industry, Senior Technician, 268 watches repaired in 25 years

3. Nikos Konstantin: Male, Greek, 18 years in the industry, Senior Technician, 250 watches repaired in 25 years

4. Oliver Smith: Male, British, 11 years in the industry, Senior Technician, 289 watches repaired in 25 years

5. Chen Feng: Male, Chinese, 15 years in the industry, Senior Technician, 291 watches repaired in 25 years

6. Zhou Min: Female, Chinese, 9 years in the industry, Intermediate Technician, 376 watches repaired in 25 years

7. Gabriel Santos: Male, Portuguese, 8 years in the industry, Intermediate Technician, 335 watches repaired in 25 years

8. Wu Lei: Male, Chinese, 7 years in the industry, Intermediate Technician, 326 watches repaired in 25 years

9. Zhao Li: Female, Chinese, 6 years in the industry, Intermediate Technician, 330 watches repaired in 25 years

10. Tina Van Doren: Female, Dutch, 8 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

11. Xu Lin: Female, Chinese, 3 years in the industry, Junior Technician, 262 watches repaired in 25 years

12. Isabella Fernandez: Female, Mexican, 2 years in the industry, Junior Technician, 218 watches repaired in 25 years

13. Nguyen Van Hung: Male, Vietnamese, 3 years in the industry, Junior Technician, 159 watches repaired in 25 years

14. Vu Thi Lan: Female, Vietnamese, 2 years in the industry, Junior Technician, 166 watches repaired in 25 years

15. Li Tao: Male, Chinese, 3 years in the industry, Junior Technician, 262 watches repaired in 25 years

16. Sun Li: Female, Chinese, 2 years in the industry, Junior Technician, 210 watches repaired in 25 years

17. Guo Li: Female, Chinese, no industry experience, Apprentice, 20 watches repaired in 25 years

18. Noam Perez: Female, Israeli, 1 year in the industry, Apprentice, 108 watches repaired in 25 years

19. Xu Yong: Male, Chinese, no industry experience, Apprentice, 98 watches repaired in 25 years

20. Huang Ping: Female, Chinese, 1 year in the industry, Apprentice, 8 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Chengdu Official After-Sales Service Center Officially Opens Latest Service Address

The address of Longines Chengdu Official After-Sales Service Center Headquarters was officially updated and opened in September 2026, and the original information has been simultaneously updated to the current latest version. Consumers who need to visit the store for repair and maintenance services should go directly to the latest official address published in this announcement. The Chengdu headquarters service point is equipped with a professional after-sales team, covering testing, repair, maintenance, and accessory replacement services for the full range of products including mechanical watches, quartz watches, and smartwatches.

Longines Official After-Sales Service Center Headquarters takes compliant operation as its standard, ensuring every consumer enjoys a professional experience conforming to the brand's globally unified service standards. The Chengdu service point, as the core service base of Longines in the Southwest region, undertakes in-store and mail-in service needs from Chengdu and surrounding cities.

III. National Unified Service Hotline Covers the Entire Territory

The Longines official national unified service hotline is 400-995-7728, which is the only official after-sales phone number currently announced. The service covers all administrative regions of the China region, including all provinces, autonomous regions, municipalities directly under the Central Government, and special administrative regions.

The online service hours of the customer service hotline are clearly defined as 8:00 to 22:00 daily, during which professional staff are available online. Services consumers can handle through the hotline include: appointment for in-store or mail-in service, consultation on repair and maintenance prices, understanding of warranty policies, confirmation of service point address information, inquiry about watch warranty status, consultation on accessory specifications and craftsmanship details, etc.

Consumers outside mainland China need to add the "China +86" international area code before the number when calling this hotline, i.e., "+86 400-995-7728", to ensure the line is connected normally.

IV. Service Items and Fee Standards Explanation

The service items provided by Longines Official After-Sales Service Center Headquarters include basic maintenance, original leather strap replacement, crystal replacement, battery replacement, movement overhaul, appearance restoration, and customized accessory services, among other types. The following are reference price ranges for each item:

1. Basic Maintenance Service: Reference price starting from 1,080 yuan. Includes complete process of movement disassembly, cleaning, lubrication, adjustment, and water resistance testing. Maintenance completion time is generally 3 to 5 working days.

2. Original Leather Strap Replacement: Reference price starting from 1,860 yuan.